Contact Us
Contact Us
Have a question before you order? Need help with your artwork? Want to discuss a bulk run or local pickup? We are here to help. Reach out using the form below or contact us directly.
Contact Information
Email
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Phone
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Address
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Hours
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What Can We Help You With?
Customer Support & General Questions
For anything not covered in our FAQ or product pages, use the contact form below and we will get back to you.
Order Questions
If you have a question about an existing order — status, changes, or pickup — include your order number in the form so we can pull it up quickly.
Artwork Questions
Not sure if your file is print-ready? Have a question about file format, resolution, or sizing? Send us a message before you order. We would rather answer your question upfront than have your order delayed in production.
Bulk Orders
Ordering 30 feet or more? Running a large event, team, or brand drop? Reach out before placing your order. Bulk customers often have specific layout, turnaround, or delivery needs and we want to make sure we can meet them.
Local Pickup
Pickup is available at our location in the Philadelphia area. If you have questions about pickup timing, location details, or how to notify us when your order is ready, send us a message or call ahead.
Local Delivery
We offer local delivery to customers in our service area. If you have questions about delivery zones, fees, or scheduling, contact us before placing your order.
Shipping Questions
All orders ship nationwide. If you have questions about shipping options, packaging, or tracking, include your order number if you have one.
Response Times
We respond to all messages as quickly as possible during business hours. Response times may vary depending on order volume. If your question is time-sensitive or related to an order already in production, calling or emailing directly will get you the fastest response.
We do not guarantee same-day responses to contact form submissions, but we do read every message and respond to each one.
Frequently Asked Questions
Do I need to contact you before placing an order?
Not for standard orders. If your artwork is print-ready and you know what size or gang sheet length you need, you can order directly through the store. Contact us if you have questions about your file, need a custom quote, or are placing a large or specialty order.
Can I make changes to my order after placing it?
Changes may be possible before your order enters production. Contact us as soon as possible with your order number. Once production has started, changes cannot be made.
What if I have a problem with my order?
Contact us with your order number and a description of the issue. If there is a print defect or production error on our end, we will work with you to make it right.
How do I know if my artwork is print-ready?
Preferred files are transparent PNG or PDF at 300 DPI or higher. If you are unsure, send us a message before ordering and we can advise. We also offer artwork services if your file needs setup or repair.
Do you offer custom quotes for large orders?
Yes. Reach out before placing bulk or specialty orders and we will work with you on the details.
Planning a Large or Specialty Order?
If you are ordering for a clothing brand launch, a large event, a team uniform run, or anything outside a standard transfer order — contact us before you place the order. We can make sure your artwork, sizing, layout, and delivery needs are handled correctly from the start.