Frequently Asked Questions
Ordering
Do I need a minimum order?
No minimum order is required for standard individual transfers or gang sheets. Bulk gang sheet pricing applies to orders of 30 linear feet or more.
Can I order just one transfer?
Yes. Individual transfers are available in multiple sizes with no minimum quantity.
How do I place an order?
Browse our products, choose your transfer type or gang sheet size, upload your artwork, add any services you need, and select your delivery method at checkout. If you have questions before ordering, contact us first.
Can I make changes after placing my order?
Changes may be possible before production begins. Contact us immediately with your order number. Once production has started, no changes can be made.
Do you offer custom quotes?
Yes, for bulk orders and specialty requests. Contact us before placing large or complex orders.
Gang Sheets
What is a gang sheet?
A gang sheet is a single sheet of DTF transfer film with multiple designs arranged together. You pay for the length of film, not the number of designs — making it the most cost-effective way to order multiple transfers at once.
What is the maximum width of a gang sheet?
24 inches. No design or layout can exceed this width.
Can I mix different designs on one gang sheet?
Yes. You can place as many different designs as you want on a single sheet as long as they fit within the width and length you order.
Can you build my gang sheet for me?
Yes. Add the “Build My Gang Sheet For Me” service to your cart and we will arrange your artwork into a gang sheet layout using the files you provide.
What if I need more than 30 feet?
Orders of 30 linear feet or more qualify for bulk gang sheet pricing. See our Bulk Orders page for details.
Artwork
What file format do you need?
Transparent PNG at 300 DPI or higher is preferred. PDF is also accepted. Do not submit JPEG files, screenshots, or photos of screens.
Does my file need a transparent background?
Yes. DTF transfers print everything in the file, including backgrounds. If your file has a white or colored background, it will print as part of the transfer.
What resolution do you require?
300 DPI at the intended print size, minimum. Resolution must be measured at the actual size you want printed — not at a smaller size.
What if my artwork is low-resolution?
Add our Low-Resolution Image Repair service before checkout. This service performs basic cleanup and improvement but cannot guarantee perfect results on severely degraded files.
What if I need help setting up my files?
Add our Raw Art Setup / File Arrangement service. If you need us to build your gang sheet layout, add the Build My Gang Sheet For Me service.
Who is responsible for artwork errors?
You are. Customers are responsible for reviewing and approving all artwork before production — including spelling, sizing, color, and file quality. Once production begins, changes cannot be made.
Can you match a specific Pantone or brand color?
We print in RGB. If color accuracy is critical, prepare your file in RGB and note your color requirements when you order. [Add specific color matching capabilities here if applicable.]
For full artwork requirements, see our Artwork Requirements page.
Pressing
What temperature should I press at?
300°F–325°F with medium to firm pressure for 12–15 seconds. Pre-press your garment for 3–5 seconds first, and always perform a final press for 5–10 seconds after peeling.
Is it a hot peel or cold peel?
Warm peel. Allow the transfer to cool until it is warm — not hot, not cold — then peel slowly at a low angle.
Do I need a cover sheet?
Yes. Always use parchment paper or a Teflon sheet. Never press directly onto the transfer film.
What if my transfer is not adhering?
Check your pressure, temperature, and press time. Make sure you are performing the final press after peeling. See our full Pressing Instructions for troubleshooting.
Pickup, Delivery & Shipping
Do you offer local pickup?
Yes. Pickup is available at our Philadelphia area location. [Add address and hours here.]
Do you offer local delivery?
Yes, within our service area. [Add delivery zone and fee details here.]
Do you ship nationwide?
Yes. All orders ship to customers across the United States. Shipping rates are calculated at checkout.
How do I track my order?
You will receive a tracking number by email once your order ships. You can also track your order here.
What if my order arrives damaged?
Contact us within [add timeframe] of delivery with your order number and photos of the damage. Do not discard damaged packaging until the issue is resolved.
For full details, see our Shipping, Pickup & Delivery page.
Returns & Reprints
Do you accept returns?
No. All orders are custom-printed to order and cannot be returned or restocked.
What if there is a production error?
If we made an error during production, we will reprint or resolve the issue at no charge. Contact us with your order number and photos of the issue. See our full Refund and Reprint Policy for details.
What if I made a mistake on my artwork?
Customer artwork errors — including spelling mistakes, wrong sizing, or incorrect files — are not covered under our reprint policy. Review your artwork carefully before submitting.
Contact
How do I reach you?
Use the contact form at tristatedtfprints.com/pages/contact, email us at info@tristatedtfprints.com.
How quickly do you respond?
We respond to all messages as quickly as possible during business hours. For time-sensitive questions, calling or emailing directly is faster than the contact form.