Shipping, Pickup & Local Delivery
Tri-State DTF offers nationwide shipping, local pickup, and local delivery. Choose the option that works best for you at checkout.
Nationwide Shipping
We ship DTF transfers to customers across the United States. All orders are packaged flat and carefully protected to arrive ready to press.
Shipping options and rates are calculated at checkout based on your order size and destination.
Order Processing
Orders are processed after payment is confirmed and artwork has been reviewed and approved for production.
Orders placed with artwork that does not meet our requirements may be delayed until the file is corrected or an artwork service is added. We will contact you if there is an issue with your file before production begins.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use the tracking number to monitor your shipment through the carrier's website.
If you did not receive a tracking email, check your spam folder. If you still cannot locate it, contact us with your order number and we will look it up for you.
Shipping Carriers
We ship using major carriers including USPS and UPS. The carrier used for your order depends on package size, weight, and destination.
Local Pickup
Local pickup is available at our location in Aston, PA.
Pickup Address:
23 Dogwood Lane
Aston, PA 19014
Pickup Hours:
Monday – Sunday: 9:00 AM – 12:00 AM
How to pick up your order:
When your order is ready, you will receive a notification. Bring your order confirmation or order number when you arrive.
Local Delivery
We offer local delivery to customers within 25 miles of Aston, PA. This covers most of the greater Philadelphia region, including Delaware County, Philadelphia, South Jersey, and Northern Delaware.
To arrange local delivery, select the local delivery option at checkout or contact us before placing your order to confirm your address is within our delivery area.
Packaging
All transfers are packaged flat to prevent creasing or damage during transit. We take care to ensure your order arrives in the same condition it left our shop.
Lost Packages
If your tracking shows your package as delivered but you have not received it, please do the following:
- Check around your delivery location, including with neighbors or building management
- Wait 24 hours — carriers sometimes mark packages as delivered before they arrive
- Contact the carrier directly with your tracking number to open an investigation
- If the issue is not resolved, contact us and we will assist where we can
Tri-State DTF is not responsible for packages lost or stolen after confirmed delivery. If your package shows as lost in transit — not delivered — contact us and we will work with the carrier to resolve the issue.
Damaged Packages
If your order arrives damaged, contact us within 48 hours of delivery. Include your order number and photos of the damaged packaging and transfers. We will review the situation and work with you on a resolution.
Do not discard damaged packaging until the issue is resolved — carriers may require it for a damage claim.
Address Changes
If you need to change your shipping address after placing an order, contact us immediately with your order number. Address changes may be possible before your order ships. Once a package has been handed to the carrier, we cannot redirect it.
Tri-State DTF is not responsible for orders shipped to an incorrect address provided at checkout.
Bulk Orders
Bulk orders of 30 linear feet or more may have different packaging, shipping, or pickup requirements. Contact us before ordering if you have specific delivery or pickup needs.
Questions about your order or delivery options?
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