Refund policy

Every order placed with Tri State DTF is custom-produced to your specifications. Because our transfers are made to order using your artwork, we are generally unable to accept returns or issue refunds on completed orders.

Custom Orders — No Returns

All DTF transfers are custom-printed to order and cannot be restocked or resold. We do not accept returns on completed orders. This applies to all products including individual transfers, gang sheets, bulk orders, and artwork service add-ons.

Production Mistakes — Our Responsibility

If Tri State DTF makes an error during production, we will reprint or resolve the issue at no charge. Production errors include: visible printing defects not caused by the artwork file; incorrect item printed compared to what was ordered and approved; transfer adhesion failure under normal pressing conditions following our pressing instructions.

To request a reprint, contact us within [add timeframe] of receiving your order with your order number, a description of the issue, and photos showing the defect.

Customer Mistakes — Not Covered

We are not responsible for: spelling or grammar errors in customer-supplied artwork; incorrect sizing; wrong file submitted; low-resolution results from files that did not meet our requirements; unwanted backgrounds from non-transparent files; color variation within normal printing tolerances; any issue present in artwork that was submitted and approved for production.

Artwork Approval

You are responsible for reviewing your artwork before submitting it — including spelling, sizing, color, orientation, and file quality. Once your order enters production, it is considered approved and no changes can be made.

Color Variation

Exact color matching is not guaranteed. Colors may vary based on monitor calibration, fabric color and material, ink batch, and pressing conditions. Color variation within normal printing tolerances is not eligible for a reprint.

Pressing Errors

We are not responsible for transfers damaged or failing to adhere due to incorrect pressing technique or equipment. Review our Pressing Instructions at tristatedtfprints.com/pages/pressing-instructions before pressing.

Shipping Damage

If your order arrives damaged, contact us within [add timeframe] of delivery with your order number and photos of the damaged packaging and transfers. Do not discard damaged packaging until the issue is resolved.

Lost Packages

We are not responsible for packages confirmed as delivered by the carrier. If a package is lost in transit, contact us and we will work with the carrier to investigate.

Replacement Requests

Contact us at [add email] with your order number, description of the issue, and photos. Requests must be submitted within [add timeframe] of receiving your order.

Order Cancellations

Orders may be cancelled before production begins. Once production has started, cancellations are not accepted and no refund will be issued. Artwork service add-ons that have been completed are non-refundable.

Questions?

Contact us at tristatedtfprints.com/pages/contact before filing a dispute. We are committed to resolving legitimate issues in good faith.